Returns, cancellations and refunds

Last updated 05 September 2026

Cancelling before dispatch

Message us before the parcel is picked up and we will cancel it. If you had paid online, the full amount is refunded — there is no charge for changing your mind.

Returning after delivery

You can return an order within 7 days of delivery if the bottle is unused and the seal is intact.

We cannot take back an opened bottle. This is a cosmetic oil made in a home kitchen; once a seal is broken we have no way to resell it safely, and we would rather say so plainly than write a policy we do not honour.

If something is wrong with it

Broken in transit, leaking, the wrong item, or a bottle that does not smell right — that is on us, opened or not. Send a photograph within 7 days and we will replace it or refund it, whichever you prefer. You do not pay return postage in that case.

How to start a return

1. WhatsApp us on +91 94976 30409 with your order number and, if relevant, a photograph.
2. We reply with the return address and tell you whether to post it back.
3. Once it reaches us, or once we have seen the photograph in a damage case, the refund is raised.

When the money comes back

• Paid online: refunded to the same UPI ID, card or account, including the ₹49 you saved by paying online. We raise it within 2 working days; banks then take 5 to 7 working days.
• Cash on delivery: refunded by UPI to a number you confirm with us, once the returned parcel reaches us.

Questions

Call or WhatsApp +91 94976 30409, or email kiaorganics@gmail.com.